Client Care Specialist/Front Desk WANTED!!

Love talking to people?  

Find joy in making someone's day?  

Want to work in a warm, welcoming, and friendly environment with a super fun team and client base?  

If so.... then we might be JUST the position you're looking for...

We are a rapidly growing physical therapy and Pilates rehab studio in NW Denver that focuses on empowering patients to stay active and mobile without having procedures such as surgery, taking medications, or having injections. Our exceptional customer service and client centered approach over the last 5 years have helped us to grow quickly and we are now looking to add to our amazing front desk team to come in and serve our patients.

Because we are growing, we are looking for a full-time admin assistant to join our front desk team. In this role you’ll have the important task of being the first point of contact with the patients of our practice. You must have previous experience in admin/office work and have a strong focus on customer service. You also must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail. Please ONLY apply if you have experience in admin and have worked in a customer service environment.

You must be comfortable with talking to strangers on the phone both in person and on the phone as well as a self-starter. Being “organized” should be a top priority in your life and must be able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day.

You must be comfortable taking payments, talking about money and comfortable handling customer concerns and questions about cost. PLEASE ONLY APPLY if you can handle conversations about money/cost. We are a private medical practice and the conversation about money with patients cannot be ignored.

If you have a positive outlook on life, you are flexible and open to change and committed to learning, you could be just the person we are looking for to fill the position that we have able in the reception and on the front desk of one of our busy physiotherapy clinics.

About Empower PT + Pilates
Empower PT+ Pilates is not your typical physical therapy or health care clinic - are we aren't your typical fitness studio. We specialize in helping people stay active and healthy, enjoying life for the long haul without relying on painkillers, injections, or surgeries - so they can enjoy all Colorado has to offer instead of wasting time and money in doctor's offices. We use physical therapy and Pilates to end pain and frustration and provide confidence and clarity.

This is a full time position based in our Wheat Ridge location

This Position Is For Someone Who...

  • LOVES PEOPLE and wants to broaden your customer service experience and skills.

  • Want to work in a fast-paced, NO-DRAMA environment where office politics, backstabbing, gossip and negativity are NOT tolerated

  • Wants to work at a company where they can LEARN about all aspects of customer service, administration as well as finance and marketing.

  • Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.

  • Likes the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company’s success, direction and growth.

  • Is a quick, self-motivated learner who wants to work for a company that will invest in their education.

  • Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning and becoming part of our team long term.
What We Are Looking For:
  • Manage the inbound phone calls from patients wanting to book appointments • Communicate the value of our services (in person and on the phone)
  • Successfully handle price/money objections
  • Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service
  • Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to
  • Ensure people show up excited for their first appointment after scheduling • Communicate with patients before, during and after appointments to ensure satisfaction is being achieved
  • Organize and plan all schedules – maximizing efficiency and revenue for the clinic
  • Foster deep relationships with patients ensuring NPS score hits agreed levels
  • Develop and regularly update the procedures library so that every aspect of the role is document and can be achieved by anyone else in the business

Skills Required:

  • Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy)

  • Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable)

  • Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered
  • Provide a warm and welcoming greeting to patients when they arrive in the clinic (experience)

  • Organization and planning: Plans and organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities.

  • Follows through on commitments: lives up to verbal and written agreements regardless of personal cost

  • Demonstrates an ability to quickly and proficiently understand and absorb new information

  • Attention to detail: does not let important details slip through the cracks

  • Persistence: Demonstrates tenacity and willingness to go the distance to get something done

  • Proactivity: Acts without being told what to do. Brings new ideas to the company .  
Sound like the perfect place for you?